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Please note: All of our products are bespoke and made-to-measure, to your exact specifications.
For more help and advice on specifying or pricing our products please call us on (01268) 681612.
Over the years we have taken on some exciting projects and manufactured some fantastic and unique products for our customers, and we now have a legacy of satisfied customers. All feedback on this page is genuine and permission has been obtained in order to add these comments to this page.
If you wish to provide your own feedback on the product or service provided by us please don't hesitate to email us at: firstname.lastname@example.org. If you are happy for your comments (positive & negative) to be added to our website, please remember to give us your permission.
... I have been very impressed with the service provided by your company, which has been very professional and helpful, and I would recommend you to anyone who asks! ...
Just a quick mail to say Thank you! Since I raised the issue with the glass in my bi fold doors your levels of customer service has been nothing short of outstanding. You have replaced the glass without quibble, despite me only raising the issue two years after installation and you have always responded quickly to all of my queries too. Also, your operative who came today, to fit the hew glass, was polite and very professional. I was always happy with the product and service provided when I purchased the doors, this just tops it off. A great product with outstanding customer service to match. A very rare combination and one that is much appreciated. Do please share this mail with your colleagues and managers as I am sure it is a team effort.
Anna was really helpful in dealing with my order. She was friendly, informative and reliable. A real pleasure to deal with.
I contacted Duration Windows late in the afternoon. Even though it was clear that my call was not going to result the company acquiring any business from me, the lady I spoke to listened to what I had to say and said that she would do her best to help me. She took my e-mail address and said that she would make some enquiries and get back to me the next day with her findings.
Sure enough the next morning at 3 minutes to 8, I received an e-mail from the young lady with the information I needed. I was blown away. This is what I call a gold 5 star service.
...like to thank you and the team at Duration for your terrific customer service so far. It has been an absolute pleasure to deal with you all...we will certainly pass the word about Duration... Thanks again for all your help - you compared to others we have dealt with...have a very impressive and slick operation...
...I recently purchased some secondary glazing from yourselves after searching the market and realising your profile would be the easiest to fit, the delivery came within the lead time that had been quoted and the product is better than I had expected and even easier to fit on one panel. The glass had been chipped in the manufacturing process so I emailed and asked for a replacement, I was emailed back the same day and again a couple of days later with a delivery date. I could not have wished for a better after sales service (I dealt with Danielle). Duration not only talks about customer service, it delivers and in my opinion as a customer this says it all. Based on my experience I would highly recommend Duration ...
I am writing to commend you and your company for the work done by Anna Williams. I'm yet to see the result of my order (which I'm sure will be good), but her patience and knowledge in explaining all of the details involved in the making of your doors and windows has put my mind at ease in the process of making an investment in your product. Whether it is a result of your team culture, training, or simply Anna's natural ability to deal with customers, I believe that her work is an asset to your business.
I look forward to receiving the doors and window I have ordered with the confidence that the standard of their production will be up to that of the customer service I have received.