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Frequently Asked Questions

Answers to common questions about our products, ordering, delivery and support. If you need anything else, our team is here to help.

General

Who do you supply to?

We supply trade installers, builders and DIY customers across the UK.

Do you manufacture your own products?

Yes, all of our aluminium systems are manufactured in-house at our Essex facility.

Products

What products do you offer?

We manufacture aluminium bifold doors, sliding doors, windows, roof systems and secondary glazing.

Are your products energy efficient?

Yes, our systems are designed to meet or exceed current UK building regulations.

Do your products come with a guarantee?

All products are supplied with a manufacturer’s guarantee covering frames and hardware.

Ordering & Pricing

How do I get a quote?

You can use our online pricing tools or contact our sales team with your project details.

Do you offer trade pricing?

Yes, we offer competitive trade pricing and volume discounts.

Delivery & Lead Times

Do you deliver nationwide?

Yes, we deliver across mainland UK using our own fleet.

What are your lead times?

Lead times vary depending on product and demand. Please contact us for current timings.

Technical & Installation

Do you provide technical drawings?

Yes, we provide technical drawings, datasheets and installation guidance.

Do you offer installation?

We are primarily supply-only but can recommend trusted installers.

Aftercare

What if I have an issue?

Contact our team with your order details and we will resolve it quickly.

Do you supply spare parts?

Yes, we can supply replacement hardware, gaskets and glass units.

Still need help?

Speak to our team for advice, pricing or technical support.

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