Terms & Conditions

Our Terms of Use

These terms outline how our website and services may be used. Please review the relevant terms depending on whether you are a trade customer or a consumer.

Trade Customers

Trade Terms & Conditions

Applies to installers, builders, contractors and trade account customers purchasing products from Duration Windows.

Account terms and payment conditions
Manufacturing and supply agreements
Delivery and lead times
Product specifications and tolerances
Warranty and liability limitations

View Trade Terms

Consumers

Consumer Terms & Conditions

Applies to private individuals purchasing products for personal use, including online orders and estimator purchases.

Order process and payment terms
Delivery and cancellations
Returns and refunds
Consumer rights
Warranty and product information

View Consumer Terms

Website Usage

General website terms

The content of this website is for general information and use only. It is subject to change without notice.

Whilst we aim to ensure that all information is accurate and up to date, we do not provide any warranty or guarantee as to the completeness, accuracy, reliability or suitability of the information contained on this website.

Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

Liability

Important notice

Duration Windows shall not be liable for any loss or damage arising from the use of this website or reliance on its content.

It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Legal

Copyright & intellectual property

This website contains material which is owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Need Help?