How We Handle Your Information

This policy explains how Duration Windows collects, uses and protects personal information when you use our website, contact our team or request a quotation.

Our Commitment

Your privacy matters

We are committed to ensuring that your privacy is protected. Any information you provide will only be used in accordance with this privacy policy.

We may update this policy from time to time by changing this page, so please check back periodically to ensure you are happy with any changes.

Details

Information we may collect

Name and company name
Contact information including email address and telephone number
Address and postcode information
Quotation, order or enquiry details
Website usage information

Purpose

How we use your information

To respond to enquiries and quotation requests
To process orders and provide customer support
To improve our products, services and website
To keep internal records
To send relevant business communication where appropriate

Security

Keeping your information safe

We are committed to ensuring that your information is secure. Suitable physical, electronic and managerial procedures are used to safeguard and secure the information we collect online.

How cookies are used

Cookies are small files placed on your device that help websites analyse traffic, remember preferences and improve the browsing experience.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to better suit customer needs.

You can choose to accept or decline cookies through your browser settings.

View Cookie Policy

Control

Your choices and rights

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Accuracy

Correcting your information

If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.