How To Request A Quote

If you want to get a quote for one of our products there are several options available to you:

Please be aware that we need quotation requests in writing and cannot provide prices over the phone. If you require a Trade Price we need a company letter head or purchase order.

What Information Do We Require?

In order to process your quotation request and provide you with an accurate price, we require the following information (click here to see an example of the information we need):

  • The product you wish for us to quote. (i.e. aluminium windows)
  • The system you wish for us to quote. (i.e. Premium Plus Windows)
  • The product details, including; sizes, colours, glass, styles and designs for each item.
  • Any additional information, requirements or specialist instructions. (For example... I require; direct fix outerframes, internally glazed sashes, trickle vents, a 150mm projection cill etc.).

Please note: All of our products are bespoke and made-to-measure, to your exact specifications.

For more help and advice on specifying or pricing our products please call us on (01268) 681612.

Download Quote Form

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Customer Feedback

Satisfied Customers

Over the years we have take on some exciting projects and manufactured some fantastic and unique products for our customers, and we now have a legacy of satisfied customers. Why take our word for it? You can read the comments of some of our many happy customers below. All feedback on this page is genuine and permission has been obtained in order to add these comments to this page.

If you wish to provide your own feedback on the product or service provided by us please don't hesitate to email us at: sales@duration.co.uk. All positive and negative feedback is considered to be of great value. If you are happy for your comments to be added to our website, please remember to give us your permission.

Customer Service Feedback

If you wish to supply your own feedback on our customer service please don't hesitate to contact us

Customer Service

Anna was really helpful in dealing with my order. She was friendly, informative and reliable. A real pleasure to deal with.
- I.B.

Customer Service

I contacted Duration Windows late in the afternoon. Even though it was clear that my call was not going to result the company acquiring any business from me, the lady I spoke to listened to what I had to say and said that she would do her best to help me. She took my e-mail address and said that she would make some enquiries and get back to me the next day with her findings.

Sure enough the next morning at 3 minutes to 8, I received an e-mail from the young lady with the information I needed. I was blown away. This is what I call a gold 5 star service.
- M.F.

Customer Service

...I have been very impressed with the service provided by your company, which has been very professional and helpful, and I would recommend you to anyone who asks!
- J.G.

Customer Service

...I recently purchased some secondary glazing from yourselves after searching the market and realising your profile would be the easiest to fit, the delivery came within the lead time that had been quoted and the product is better than I had expected and even easier to fit on one panel. The glass had been chipped in the manufacturing process so I emailed and asked for a replacement, I was emailed back the same day and again a couple of days later with a delivery date. I could not have wished for a better after sales service (I dealt with Danielle). Duration not only talks about customer service, it delivers and in my opinion as a customer this says it all. Based on my experience I would highly recommend Duration ...
- K.S.

Customer Service

...like to thank you and the team at Duration for your terrific customer service so far. It has been an absolute pleasure to deal with you all...we will certainly pass the word about Duration... Thanks again for all your help - you compared to others we have dealt with...have a very impressive and slick operation...
- A.M.

Customer Service

I am writing to commend you and your company for the work done by Anna Williams. I'm yet to see the result of my order (which I'm sure will be good), but her patience and knowledge in explaining all of the details involved in the making of your doors and windows has put my mind at ease in the process of making an investment in your product. Whether it is a result of your team culture, training, or simply Anna's natural ability to deal with customers, I believe that her work is an asset to your business.

I look forward to receiving the doors and window I have ordered with the confidence that the standard of their production will be up to that of the customer service I have received.
- J.O.